19 January - 1 February 2015
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Information services

Call +61 3 9914 4677

Use the hashtag #AOhelp on Twitter and follow us @AustralianOpen.
If you are at Melbourne Park, roaming information staff are on site daily to help patrons with any questions. Information booths are located at the City Entrance, Rod Laver Arena forecourt, Rod Laver Arena eastern concourse and at Fed Square.

 

ANZ gate

Gate Opening Times

10:00 am – for day sessions Monday 13 January to Thursday 23 January.

5:00 pm – for night sessions Monday 13 January to Thursday 23 January.

2:00 pm – for twilight session Friday 24 January.

12:00 pm – for twilight session Saturday 25 January.

3:00 pm – for twilight session Sunday 26 January.

For direct access to Grand Slam Oval and its entertainment attraction, try the Hisense Arena entrance, which enables all ticket-holders entry into Melbourne Park. The Hisense Arena entrance is open for the entire two weeks of the event. Alternatively, use the Rod Laver Arena forecourt or city entrances.

 

Amenities

Toilets
There are a number of toilet facilities available around the precinct. These are marked on the Site Map (see Maps).

Baby change facilities

Baby change facilities are available within the male and female toilets, which are located on the western and eastern sides of Rod Laver Arena near doors 5, 6, 15 and 16.

Cloakroom
A cloaking service is provided free of charge outside the venue in the Rod Laver Arena Forecourt. Once inside the venue, cloaking may also be found at the Information Desks within Rod Laver Arena and Hisense Arena concourses.

EFTPOS/ATMs
ATMs are located around the site, including within Rod Laver and Hisense Arena concourses. EFTPOS will be available at all official Australian Open merchandise shops and key retail and food outlets.

First aid
There are several first aid stations available around the Melbourne Park precinct. These are marked on the Site Map (see Maps).

Lost and found
Lost and found is located at the Information Desk on the Rod Laver Arena concourse level near door 20.

Lost children
Go to the Information Desk at Rod Laver Arena (near door 20) or at the Information Desk at Hisense Arena (Olympic Boulevard foyer).

Pass outs
To gain re-entry after leaving and returning to the venue during a session, patrons must ensure they scan their ticket out at the exits.

Prams and strollers
Prams and strollers are not permitted in seating areas. Outside cloaking facilities can be utilised free of charge. There is also limited storage at the Hisense Arena Information Desk for the cloaking of prams while Hisense Arena remains open.

Seating for outside courts
Seating for all outside courts (including Margaret Court Arena) is part of general admission and is available on a ‘first in, best dressed’ basis. It is advised that you get there early for the popular matches.

Seat minding policy for outside courts
No holding seats for more than three changes of end.

Smoking
Smoking is not permitted within Rod Laver Arena, Hisense Arena, Margaret Court Arena or any of the outside courts. Designated smoking areas are allocated within the grounds.

 

Transport

Transport and parking

Trams
All Australian Open ticket-holders are able to enjoy a free tram shuttle service operating on route 70 from the CBD to Rod Laver Arena and Hisense Arena. The service operates until one hour after the end of play.

Trains
Richmond, Flinders Street and Jolimont stations are within easy walking distance to Melbourne Park. Access to the venue from Flinders Street is via the signed pedestrian route through Fed Square and Birrarung Marr, along the Yarra River. Please note: the last train services depart Finders Street Station from approximately 12:00 midnight during the week and approximately 1:00 am on Saturday and Sunday mornings. For train, tram and bus details please call 1800 800 007 or visit ptv.vic.gov.au

Nightrider bus service
Buses run every 30 minutes between 1:30 am–4:30 am on Saturday mornings, and 1:30 am–5:30 am on Sunday mornings, with additional services on some routes.

Taxis
A taxi rank is located on the north side of Olympic Boulevard, adjacent to Grand Slam Oval. For details please call the Victorian Taxi Association on +61 3 9676 2635

Pick up/drop off points for public and hire cars
Pick up and drop off points are located in designated areas on the north side of Olympic Boulevard. A time limit applies and will be enforced.

Pick up/drop off points for people with a disability or special needs
A pick up and drop off zone is located on Olympic Boulevard out the front of Hisense Arena. Please note there is an access lift located at the front forecourt entrance of Rod Laver Arena, which provides access to the concourse level. For further information regarding accessibility please contact the accessibility and special needs booking line on +61 3 9286 1208

Parking
Public parking is located (subject to availability) at Yarra Park via Gate 3 for day and night sessions and Gate 5 for day sessions only. Gate 7 is for pre-purchased corporate and staff parking only. Parking is also available in and around Melbourne CBD. For location details please contact City of Melbourne on +61 3 9658 9658 or visit Melbourne.vic.gov.au. No public parking will be available at Melbourne Park during the Australian Open.

Bicycles
Bicycle rack facilities are provided at Rod Laver Arena Forecourt entrance.

Ferry and water taxi services
Operate between Southgate and the landing adjacent to Melbourne Park. For further details, please contact the Parks Victoria hotline on 13 19 63.

Journey planner
To plan your trip to Melbourne Park visit: ptv.vic.gov.au provided by Public Transport Victoria.

For train, tram or bus details call Public Transport Victoria on 1800 800 777 or visit ptv.vic.gov.au.

 

Grounds Map

Australian Open Grounds Map

 

Prohibited items

For the comfort and safety of patrons and players, and/or pursuant to the Major Events (Crowd Management) Act 2003 (‘Act’), the following items are NOT allowed into Melbourne Park:

  • alcohol
  • animals except service animals (eg. seeing eye dogs)
  • any item that could be used as a weapon
  • beach balls and other inflatable devices
  • audio recorders
  • bicycles, scooters, skateboards and roller-blades/skates
  • camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm
  • video cameras and handy-cams
  • drink and food cans
  • chairs and stools
  • eskies and hampers
  • fireworks
  • frisbees
  • helium balloons
  • glass (including bottles)
  • large containers in excess of 1.5 litres
  • flags, banners or signs larger than 1.2m wide or with handles longer than 50cm in length
  • musical instruments and/or amplification equipment
  • unauthorised advertising or marketing material or flyers
  • laser pointers, distress signals, whistles or loud hailers
  • dangerous goods and any other item prohibited by legislation

Note: Prams and strollers are not permitted in seating areas.

 

Illegal gambling and match fixing

Tennis Australia has a zero tolerance policy on illegal gambling, match-fixing and the communication of sensitive information that may affect the outcome of a match, and will investigate all reported instances.

Post-Tournament
Friday, 24 October 2014
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